Our Policies
1. General
This website is operated by TofuMeow through the Wix platform. Throughout the site, the terms “we,” “us,” and “our” refer to TofuMeow. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these terms.
2. Products & Availability
All products and prices are subject to change without notice. We reserve the right to discontinue any product at any time. We strive to display product images and descriptions accurately, but we cannot guarantee exact color or detail due to monitor differences.
3. Orders & Payments
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion. Payments are processed securely through Wix Payments or third-party providers such as PayPal or Stripe.
4. Shipping
Shipping times and costs are detailed in our Shipping Policy. We are not responsible for delays caused by couriers or incorrect address information.
5. Returns & Refunds
We do not accept returns unless the product is defective or damaged. If a quality issue is reported within 7 days of delivery with valid proof (photos/videos), we may offer a free replacement. Please see our Refund Policy for more details.
6. Intellectual Property & No Reproduction
All content on this site, including product descriptions, photos, designs, branding elements, and packaging materials, is the exclusive property of TofuMeow.
No part of this site may be reproduced, copied, modified, or resold in any form without our prior written permission. Unauthorized use will be pursued to the fullest extent of the law.
7. Privacy
Your use of this website is also governed by our Privacy Policy, which outlines how we collect and use your information.
8. Pet Health Disclaimer
While our products are made with high-quality, pet-safe materials, TofuMeow Cat Litter is not a substitute for veterinary care.
We do not provide medical or health advice for pets. If your cat shows signs of illness, discomfort, or allergic reactions, please consult a licensed veterinarian immediately.
Use our products according to instructions and store in a cool, dry place.
9. Limitation of Liability
We shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of our website or products. All products are provided “as is” and “as available.”
10. Governing Law
These Terms are governed by the laws of Alberta, Canada, without regard to its conflict of law principles.
11. Changes to Terms
We reserve the right to update, change, or replace any part of these Terms & Conditions at any time. It is your responsibility to check this page periodically for updates.
Contact Information
📧 Email: support@tofumeow.com
We’re happy to answer any questions about these terms.
Shipping Policy
Shipping Policy – TofuMeow Cat Litter
Thank you for shopping with TofuMeow. We aim to deliver your orders quickly and safely. Please review our shipping policy below.
1. Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays). You will receive a confirmation email with tracking details once your order is shipped.
2. Shipping Time & Methods
We currently provide free delivery in City of Calgary if you purchase 3 cases and more.
Or, you are welcomed to pick it up at our ware house if the order is less than 3 cases.
The warehouse address: unit-2 3610 29th St NE, Calgary
3. Damaged or Lost Packages
If your package arrives damaged or goes missing in transit, please contact us within 5 days of the expected delivery date. We will work with the carrier to resolve the issue and may offer a replacement if appropriate
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4. Incorrect Addresses
Please double-check your shipping address before completing your order. We are not responsible for delays or losses due to incorrect or incomplete addresses provided by the customer.
Refund Policy
Refund Policy – TofuMeow Cat Litter
Thank you for choosing TofuMeow Cat Litter. We stand by the quality of our products and strive to offer excellent customer service.
1. No Returns Without Quality Issues
Due to the high cost of shipping cat litter and hygiene concerns, we do not accept returns or refunds once the product has been delivered, unless there is a verified quality issue.
2. Report Quality Issues Within 7 Days
If you notice a quality issue (e.g., unusual odor, contamination, defective packaging) within 7 days of receiving your order, please contact us immediately at support@tofumeow.com with the following:
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Order number
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Description of the issue
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Clear photos or videos for verification
Once confirmed, we will arrange a free replacement shipment of the affected product.
3. Non-Eligible Cases
We cannot offer replacement or refunds in the following cases:
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Reports submitted more than 7 days after delivery
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Issues caused by improper storage or use
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Personal preferences (e.g., dislike of scent or texture)
Privacy Policy
Privacy Policy – TofuMeow Cat Litter
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information.
1. Website Hosting and Data Storage
This website is built and hosted on Wix.com. All data, including personal information and payment details, is stored and processed through Wix’s secure platform in accordance with their privacy policies.
You can view Wix’s Privacy Policy here: https://www.wix.com/about/privacy
2. Information We Collect
Through Wix, we may collect the following types of information:
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Your name, email address, phone number (via contact or order forms)
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Shipping and billing address
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Order history
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Payment information (processed securely via Wix Payments or other integrated payment providers)
3. How We Use Your Information
We only use your personal information to:
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Process and ship your orders
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Provide customer support
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Improve our services
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Send occasional order-related or promotional emails (if you opt in)
4. Third-Party Services
Your data may be shared with third-party services integrated through Wix (e.g., payment gateways, shipping partners) solely for the purpose of fulfilling your order. We do not sell or rent your personal information to any other parties.
5. Cookies
Our site uses cookies and similar technologies to provide a better browsing experience. These cookies are managed through the Wix platform. You can manage your cookie preferences in your browser settings.
6. Data Access & Deletion
If you would like to access, correct, or delete any personal information we have about you, please contact us at support@tofumeow.com. We will respond within a reasonable time.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.